If you’re still being charged after canceling, it’s likely that you have more than one active subscription, especially if you used different login credentials (e.g., email, Apple ID, or Google account) when subscribing via our website and then starting a free trial in the app.
Avoiding double payments:
Be cautious when subscribing on our website and later starting a free trial in the app with different credentials. This can create two separate subscriptions — one web-based and one through the App Store or Google Play.
What to do:
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Carefully check all platforms where you might have subscribed:
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Apple App Store
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Google Play Store
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Ensure you’re logged in with the same credentials used at the time of purchase.
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Cancel any duplicate subscriptions to avoid continued charges.
Need help canceling?
Follow our step-by-step cancellation guide here: