What to do If you purchased a subscription but didn’t receive account activation instructions?

If you have purchased a subscription but haven’t received the account activation instructions, please follow these steps:

1. Check Your Spam or Junk Folder
   
   Sometimes, emails can be filtered into your spam or junk folder. Please check these folders to see if the activation email was mistakenly filtered there. Look for an email from team@vocalimage.net with the subject line “👋 Hey, your plan is reserved!”
   
   
   
2. Reset Your Password
   
   If you can’t find the activation email, you can reset your password using the email address you used when purchasing the subscription. Follow these steps:
   
   
   1. Visit our Reset Password page.
   2. Enter the email address you used to purchase the subscription.
   3. Follow the instructions sent to your email to reset your password and activate your account.

       

3. Contact Support
   
   If the above steps do not resolve the issue, please contact our support team for assistance. Send an email to support@vocalimage.app with the following information:

   1. 1. Transaction ID from your purchase confirmation email.

      2. The email address you used to purchase the subscription.

Our support team will verify your purchase and assist you with account activation as quickly as possible.

We apologize for any inconvenience and appreciate your patience. If you have any further questions or need additional assistance, please do not hesitate to contact us.