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Top FAQ

Account & Subscription Questions

  • How can I turn off the auto-renew feature for my subscription?
  • How do I cancel my subscription?
  • What to do If you purchased a subscription but didn’t receive account activation instructions?
  • Charged without the 7-day free trial - what should I do?
  • Why am I still being charged after canceling my subscription?
  • How to delete my account via the website?
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Troubleshooting Tips

  • Why are videos not working? Getting a black screen while trying to play videos.
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