To reinstall your Vocal Image app, please follow these steps:
iOS (iPhone or iPad)
- Uninstall the app by holding down on the Vocal Image app until a menu appears. If you are on iOS 13, you will need to select 'Rearrange Apps' first
- Click 'Remove App' to delete
- Turn your device off and then back on. This step is very important.
- Download the app again by visiting the App Store and searching for "Vocal Image"
- Press the cloud icon or "Install" to re-download
- Log back in with your existing account information
ANDROID (smartphone or tablet)
- Uninstall the app by going to the Google Play Store and searching for "Vocal Image." Press the 'Uninstall' button on the Vocal Image screen.
- Turn your device off and then back on. This step is very important.
- Download the app again by visiting the Play Store and searching for "Vocal Image"
- Press the 'Install' button on that screen to re-download
- Log back in with your existing account information
Reinstalling the app does not affect your progress, and you will be able to pick up from where you left off.