To initiate the refund process, we kindly request that you provide us with the following information:
- The email address associated with your Google Play account.
- The GPA (Google Play Authorization) numbers for the transactions.
The GPA numbers are unique identification numbers assigned to each Google Play transaction and are essential for us to locate and process your refund request accurately.
To find the GPA numbers for your purchases, please follow these steps:
- Open the Google Play Store app on your Android device.
- Tap on the menu icon (three horizontal lines) in the top-left corner of the screen.
- Select "Account" or your account name from the menu options.
- Scroll down and tap on "Order history" or "Purchase history."
- Locate the specific purchases you would like to request a refund for.
- Take note of the GPA numbers associated with those purchases.
Once you have the required information, please reach out to our support team via support@vocalimage.app and provide us with your email address and GPA numbers. We will initiate the refund process and work with Google Play to resolve the issue as quickly as possible.
Please note that the refund eligibility and process may be subject to Google Play's policies and terms. We appreciate your patience and cooperation in resolving this matter, and we apologize for any inconvenience caused.